I am unable to verify my payment details. What should I do?

The same goes for your email address verification process, the payment verification email will be auto-triggered to you upon adding it.

If you have not received the email, please check your spam or junk mail folder (yes, this may sound cliche, but most of the time it does the magic!).

You may also try to save hello@info.shopback.com.hk to your address book to see if you can find the confirmation email. ShopBack takes customers' payment security seriously, thus, kindly ensure you pass this stage with flying colors.


If you have any further queries, please do not hesitate to click here and we will be glad to assist you!


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