For the request of withdrawal to personal savings or current account, you should receive the amount in your bank account within 3-5 working days. Want to check your withdrawal status? You can view it here, at the Withdrawal History tab!   If you h...

Your withdrawal may be unsuccessful likely because: 1) Invalid bank details entered (a common mistake is entering your bank card number; the bank account number is required). 2) Withdrawal contains some Cashback amount that was not earned by the u...

There are several reasons your withdrawal might be adjusted/rejected: 1) Invalid bank details entered. You may want to ensure you have updated the bank account information number and not your card information number. 2) The withdrawal may have con...

Please contact us immediately through our chatbot at the bottom right of the screen.

To amend your withdrawal details, you will need to remove the details entered in your ShopBack account and re-enter the correct details.   If you have any further queries, please do not hesitate to click here and we will be glad to assist you!

Here are the steps to request Remittance Advice: 1) Go to the Cashback Overview page in your ShopBack account. 2) On the 'Cashback Overview' page, go to the 'Withdrawal History' tab. 3) Click on the withdrawal transaction to be checked and click o...