Bonus Statuses
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Why did I not receive my referral bonus?Referral Bonus usually comes with a set of requirements. Please ensure to read through the terms and conditions for referral bonus here. To check on this from your end, click on Cashback Overview > Click on the bonus entry. You can refer to an exa...
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What are the criteria for my Bonus Cashback to be confirmed?Bonus Cashback earned in a ShopBack account will be reflected under “pending” status at first, where a set of terms and conditions are required to be met to move the Bonus amount to the available balance. Once an amount of $50 confirmed Cashback f...
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Why is my Bonus Cashback still pending?Bonus Cashback usually comes with a set of requirements. Please ensure to read through the terms and conditions of the bonus offer. Click https://www.shopback.com.hk/referral/invite to read. If you have any further queries, please do not hesita...
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Why is my Bonus Cashback not reflecting in my account?Your bonus may not reflect in your ShopBack account likely because you have not fulfilled all the requirements of the offer. Please ensure to read through the terms and conditions of the bonus offer, especially crediting time periods, potential mi...
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Why is my Bonus Cashback rejected?Your Bonus Cashback might have been rejected because of the following reasons: 1) Requirements to qualify for bonus not all fulfilled. 2) Self-referral (for Refer-A-Friend program bonuses). If you have any further queries, please do not hesitate...
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Why is my Sign Up Bonus Cashback Rejected?Your Sign Up Bonus might have been rejected due to our compliance team had detected that there are multiple events of self-referral, hence the bonus Cashback was rejected for such reasons. If you have any further queries, please do not hesitate ...