Making a Purchase
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I'm unable to redirect to the store through ShopBack, what do I do?If you are using the ShopBack app, please check that you are using the latest version. For the website, please refresh the browser/windows and try again. If you have any further queries, please do not hesitate to click here and we will be glad t...
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I have an adblocker installed. Will I get Cashback?Unfortunately, ad blockers may prohibit our Cashback tracker from working. Please ensure you completely disable it if you wish to qualify for Cashback. Note: Some antivirus software has a built-in adblocker feature installed. Make sure to check if...
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How does ShopBack track my orders?We have the tastiest way to do this: Through cookies! We track your order every time you click through ShopBack. This drops a tracking cookie in your purchase which allows us to identify if you qualify for Cashback. If you have any further queri...
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Can I buy from an online store that is located in a different market?While there are cases that allow for this to happen, most of the time your Cashback will be rejected. Please avoid shopping in different regions if you wish to earn Cashback. If you have any further queries, please do not hesitate to click here...
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Can I click through ShopBack on the web, then proceed to complete the purchase on app (or vice versa)?The fast answer is no. All purchases must happen on the same device in order for the Cashback to be tracked. If you wish to switch devices to complete the purchase, please ensure to click through ShopBack one more time through that device before y...
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I had an error while making payment. What do I do?In the case of payment failure, please ensure that you restart your shopping trip through ShopBack again before making your purchase. You would need to contact the partner store directly to check if your order did/did not go through. If you have...
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Do I need to click from ShopBack after every purchase made?Yes! This is the most vital piece required in order for you to qualify for Cashback. The reasoning behind this is for the merchant to know that you clicked through from ShopBack, so that you can get Cashbacks accordingly. In a nutshell, 1 click th...
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Is there a price difference when using ShopBack?It is extremely rare for this to occur. In the unfortunate event you do encounter this, do contact us with details and screenshots, and we will investigate it further. If you have any further queries, please do not hesitate to click here and we ...
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I used a Coupon Code that is not found on ShopBack. Will I get Cashback?We take pride in aggregating daily promotional and coupon codes that are eligible for Cashback. For coupon codes not found on ShopBack, the eligibility of Cashback is subject to the merchant stores’ Terms & Conditions. Unfortunately, we cannot gua...
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Who receives the payment for my order?All payments and charges are solely between customers and our partner store. ShopBack only links you to the partner store's platform for Cashback, hence no payment is received by ShopBack. If you have any further queries, please do not hesitate...
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If I return, exchange or cancel my order(s), will I get Cashback?Cashback will be invalidated for any return, exchanges, and cancellation of orders. Cashback is only awarded for successful and completed purchases. To avoid losing Cashback for item exchanges, it is recommended that you cancel your order and make...
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Is ShopBack responsible for my purchase?As purchases are made directly with our partner store, you will need to consult them if you face any issues related to your order. However, with issues pertaining to Cashback, do chat with our support team by tapping at the widget on the bottom r...
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Is there a payment method not eligible for Cashback?Certain partner stores on ShopBack may have prohibitions on certain payment methods available. Please read through the terms and conditions of the store before making a purchase to be sure. If you have any further queries, please do not hesitate...
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Will my Cashback get tracked if I forgot to click through ShopBack?Unfortunately, there's no way your Cashback will be tracked. So please remember to start your shopping journey on ShopBack if you wish to qualify for Cashback for all your purchases. If you have any further queries, please do not hesitate to cl...
