If you're on the desktop browser: Search for the store you would like to purchase at, the Cashback rates will be on the left side as shown in the screenshot. If you're on the mobile app: Search for the store you would like to purchase at, click o...

We take pride in aggregating daily promotional and coupon codes that are eligible for Cashback. For coupon codes not found on ShopBack, the eligibility of Cashback is subject to the merchant stores’ Terms & Conditions. Unfortunately, we cannot gua...

Cashback eligibility for desktop and mobile app differs for our Partner Stores. Please visit our store page's Terms & Conditions to be familiarized with Cashback eligibility.   If you have any further queries, please do not hesitate to click here ...

If you have any further queries, please do not hesitate to click here and we will be glad to assist you!

"Upsized Cashback" is a promotion that runs for a short period of time, where Cashback is increased from its regular rate. Take note of the terms and conditions and start/end times for these promotions to qualify!   If you have any further queries...

New Customers refer to users who have never made a purchase with the merchant before. Existing Customers are customers that had made purchases at that particular store, even before using ShopBack.   If you have any further queries, please do not h...

Tracking Speed is the time taken for your Cashback to be reflected in your ShopBack account after making a purchase. In most cases, you will receive it within 48 hours. However, every partner store is different and hence may take longer or even sh...

Claim Time refers to the time duration it takes for your Cashback status to change from 'Pending' to 'Confirmed'. Do note that Claim Time varies for partner stores and is subjected to each store's cancellation, returns, and exchange policies and w...

To ensure that Cashback is fairly and accurately given back to customers, our partner stores set a Claim Time of approximately 45-120 days to carefully review and validate your orders. This time frame usually consists of post-return/cancellation p...

Always read through the full store terms and conditions before you make a purchase to be super sure of your Cashback. For ShopBack web, you can view the store's terms and conditions on the page before you redirect to the merchant's website. For Sh...

Cashback confirmation will be dependent on whether or not you have followed all the terms and conditions laid out by our partner stores. Please check their store page for the full list.   If you have any further queries, please do not hesitate to ...

Your Cashback may be rejected for the following reasons: 1) Your order was canceled, exchanged or returned. For travel merchants, it will be cancellations, no-shows or amendments post-online booking. 2) You have clicked on links on third-party off...