Receiving Updates and Notifications
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Will ShopBack send me emails and app notifications?Yes, we would love to keep you in the loop with our latest deals, coupon codes, promotions and upsized Cashback through our newsletters and app notifications. You will also be notified of your Cashback statuses via the newsletters and app notifica...
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What types of email notifications will I receive from ShopBack?You will get two types of email notifications from ShopBack: 1) Marketing promotional newsletters that keep you updated on our latest promotions, deals and upsized Cashback. 2) Cashback transaction notifications or account setting emails that noti...
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Can I unsubscribe from all ShopBack emails?Unfortunately, we do not allow users to unsubscribe from the Cashback transaction notification emails due to security reasons. We want to keep users notified on any account activity that may take place. However, you may unsubscribe to our newslet...
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Can I choose what ShopBack app notifications to receive?Yes! You can choose whether to receive Cashback Alerts, ShopBack Payment Alerts and Cashback URL copied Alerts. How you may ask? Well, do refer to a pictorial guide below! 1) In the ShopBack app, go to your Account, then scroll down to the bottom,...
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How do I subscribe to ShopBack newsletters?Once you sign up for ShopBack, you are automatically subscribed to ShopBack newsletters. Alternatively, you may check your Newsletter & Deal info settings in your ShopBack app. If you have any further queries, please do not hesitate to click he...
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How do I unsubscribe from ShopBack newsletters?Oh no! It pains us to see you go. You may refer to below steps! Using ShopBack web: Kindly submit your email address here, and you will be unsubscribed in 3-5 days. Using ShopBack app: 1. Go to Account, scroll down to the bottom, and tap on “Comm...
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How do I resubscribe for ShopBack newsletters?Welcome back, we're so glad to have you back! To re-subscribe to our newsletters, you can do so by following below steps: 1) Go to Account, scroll down to the bottom, and tap on “Communications Settings” as per the screenshot below: 2) Tap on “Em...
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I have already unsubscribed, but I am still receiving newsletters. What do I do?If you have just opted to unsubscribe from our newsletters, do take note that it may take 2 to 3 days for you to stop receiving newsletters. You may refer to how to unsubscribe from our newsletters here. However, if it has been more than that time...
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I have already subscribed, but I am not receiving any newsletters. What do I do?If you have just opted to re-subscribe to our newsletters, do take note that it may take some time for you to receive them. You may refer to how to re-subscribe our newsletters here. If you have any further queries, please do not hesitate to click...
