Creating a ShopBack Account
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How do I sign up for a ShopBack account?1) Click here to go to the signup page. Note: For browsers, it will redirect you to our website. Click on Login/Signup button at the top right of the window. 2) Register for a ShopBack account via your email address (by clicking "use email addres...
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Is there bonus Cashback for new sign ups?Yes, you can earn bonus Cashback if you sign up for a ShopBack account with a referral link provided by an existing ShopBack user (under Refer-A-Friend programme). If you have any further queries, please do not hesitate to click here and we will b...
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Where do I enter my referral code?Download the ShopBack app and enter the referral code at the sign up page. Note: This can only be done during sign up! If you have any further queries, please do not hesitate to click here and we will be glad to assist you!
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My mobile number already exists. What do I do?Oops! This happens when your mobile number is already registered to another account. Each phone number can only be designated to one ShopBack account. If you have any further queries, please do not hesitate to click here and we will be glad to ass...
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What should I do if I do not receive my OTP?If you did not receive the OTP upon sign up, not to worry! At times, missing OTPs are due to areas with poor reception, a mobile device issue, or network traffic congestion. Here are some troubleshooting suggestions: 1) Move to an open area with s...
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How do I verify my account?Your ShopBack account can be verified using OTP code verification (currently only available on ShopBack app) or verification link in the verification email that you have received in your inbox. IMPORTANT: Don't forget to update your ShopBack app t...
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I did not receive my verification email. What should I do?Once you get our agent to send your ShopBack account verification code to your registered email address, you can check your email folders to see whether it has been well received. Be sure to check all folders including spam/junk folders as your em...
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I am unable to verify my ShopBack account. What should I do?To request for withdrawal, one must get both ShopBack email address and bank details successfully verified. Do note that this step is to be done from the users' end. If it happens that you have got our customer service team to assist and are still...
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How do I add my payment details?1) Click here. 2) Click on the box with the '+' sign. 3) A small window will pop up. Kindly fill in your bank account details accordingly. 4) After adding your bank details, an email will be sent to you to verify your bank account. 5) Once you ha...
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I am unable to add my payment details. How do I proceed with cashout?Kindly note that you are required to add payment details to your ShopBack account to be able to request a withdrawal. As this step involves monetary activities, you would not be able to proceed with cash out if it is not complete. The reasons for ...
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How do I verify my payment details?You would receive a payment verification email after you have updated your bank account details in your ShopBack payment settings. If you did not receive the email in your inbox, kindly check your spam/junk mail folder. Payment verification email ...
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I am unable to verify my payment details. What should I do?The same goes for your email address verification process, the payment verification email will be auto-triggered to you upon adding it. If you have not received the email, please check your spam or junk mail folder (yes, this may sound cliche, but...
