Updating Account Info
-
How do I change my password?Click here or click on the “Forgot Password” link at the login page. Enter your e-mail address and a reset password email will be sent to your email inbox. Alternatively, if you are already logged in and would like to change your password, click h...
-
How do I update my email address?ShopBack account email address is not able to change from your end due to security concerns and you will need to go through a set of verification questions before our Customer Support team proceed to change it. If you want to update your email add...
-
Where do I view my personal info?If you're on the desktop browser: You can view your ShopBack personal information here. If you're on the ShopBack app: Tap on the user icon at the top right of the screen, then tap on 'Personal Information'. Click on “Personal Information” And...
-
How do I update my personal info?If you're on the desktop browser: You can update your ShopBack account personal information here (for desktop version only). If you're on the ShopBack app: Tap on the user icon at the bottom right of the screen > Account & Security > Personal Info...
-
How do I add my phone number?1) Go to your Account Information page. 2) Click/tap on your mobile number information as per screenshot below. 3) You will be prompted to key in your ShopBack account password Note: For Facebook linked ShopBack accounts that do not have a passw...
-
How do I change or update my phone number?1) Go to your Account Information page. 2) Click/tap on your mobile number information as per the screenshot below. 3) Key in your ShopBack account password. 4) After confirming/updating your password, you may update to your new phone number. No...
-
My mobile number already exists. What do I do?Oops! This happens when your mobile number is already registered to another account. Each phone number can only be designated to one ShopBack account. If you have any further queries, please do not hesitate to click here and we will be glad to ass...
-
How do I update my payment details?Do click here to go to your payment page. If you already have a bank account added and verified in your ShopBack account, you may add another one by clicking on the box with the '+ Add a bank' sign next to your already added bank account. The box ...
-
I accidentally signed up for more than 1 ShopBack account. Can I merge them?Yes, you would be able to merge your ShopBack accounts. We will transfer the Available Balance to your main account as a Bonus. Do take note that ShopBack accounts with pending Cashbacks cannot be merged with another account. All Cashback status m...
-
I am no longer interested. How do I deactivate my ShopBack account?We are sorry to see you go. Please be advised that once the account has been deactivated, we will not be able to reinstate/restore or retrieve any information associated with the account. Do note all the Cashback in your account will be forfeited ...
