Lifetime Earnings are the total earnings in your account from your first day with ShopBack. This will include all pending, confirmed and withdrawn earnings only. If your Cashback was rejected, your Lifetime earning will be adjusted too. Pending Ea...

Usually, it will take up to 48 hours for your Cashback to be recorded in your account. However, every partner store has a different tracking time period and the best practice is for you to check the store page on ShopBack to find out more!   If yo...

In rarer cases, our partner stores take time to finalize the Cashback result. In this case, they might require more time to complete the verification. In other situations, that would mean that your Cashback is tracked initially at 0, however, it w...

The terms and conditions of ShopBack's expired Cashback begin with a reminder email sent to users approximately 2 months before the Cashback expires. This is to ensure users' accounts remain active (at least 1 purchase transaction is made via Shop...

There are a few methods to check your earnings. If you are a web user, you can log into your account, click on "Cashback Overview" and you will be able to see your Cashback statuses. If you are an app user, you can go into our app, click into y...

Cashback is calculated based on the Cashback rates displayed on each store on ShopBack. Please ensure to read through the terms and conditions for every partner store as there may be different requirements (For example, most stores will not accept...

Your Cashback changes status from "Pending" to "Confirmed" once our partner store has validated your transaction as "Confirmed". The time taken to confirm will depend on the partner store's Claim Time (You may view it on each partner store's terms...

In your ShopBack account Cashback history, you will find all your information in the "Click Activity" tab.   If you have any further queries, please do not hesitate to click here and we will be glad to assist you!

Click Activity is every event recorded of you clicking to the store platform through ShopBack, regardless of whether purchase made or not. Cashback Activity is the record of the earnings (Cashback from purchases and bonuses) in your account.   If ...

"Pending" status indicates that the Cashback is yet to be validated by our partner store. "Confirmed" status indicates that your Cashback is already validated and added to your 'Available Balance' for withdrawal. "Rejected" status indicates that y...

You can refer to the purchase date and time and tally it with your click-through time as an alternative!    If you have any further queries, please do not hesitate to click here and we will be glad to assist you!

To ensure your Cashback is tracked successfully, these are some best practices to follow: 1) Always start your shopping journey from ShopBack. Click through ShopBack and redirect to the store platform for every purchase you want to make. 2) Do not...

This may happen when our partner store requires more time to review and validate your purchase. If this happens, you may click on our 'Enquiry' button at that particular cashback so that we can check on what's wrong! To get access to the 'Enquiry'...

Usually, taxes and shipping costs are not included in the Cashback rate. Please be sure to read through each partner store's terms and conditions. If you have any further queries, please do not hesitate to click here and we will be glad to assist ...