I didn’t receive an order confirmation email. What should I do?
If you’ve purchased a product or service but didn’t get a confirmation email, find out what you can do.
What you can try
If you didn’t receive a confirmation email from the store
Please reach out directly to the store to confirm the purchase. This email includes your order information including product, price and shipping details.
If you didn’t receive a confirmation email from ShopBack
Reach out Sparky, ShopBack's friendly virtual assistant. This email includes your order and repayment details if you’re using ShopBack PayLater. You can also check your ShopBack account for payment transaction details.