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Help centre · ShopBack Hong Kong
Troubleshooting help
Troubleshooting help
If you're stuck on a problem, here's where you can get help.
Account and login issues
Did not receive OTP
Account already exists
Problems logging in
Did not receive reset password email
Unable to verify account
Emails I receive don’t match my settings
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Shopping-related issues
Store no longer available
Redirect errors while shopping online
ShopBack Extension not working
Store no longer available
Payment-related issues
Problems applying a Voucher or Promo
Can't add or remove a credit or debit card
Problems making payment
Cashback issues
Cashback status issues
Other missing rewards
Cashback tracking issues: Missing or incomplete Cashback
Problems adding or verifying withdrawal info
Withdrawal adjustment and rejection
Didn’t receive my referral bonus
Order and delivery issues
Didn’t receive my order or received wrong or unsatisfactory product
Didn't receive order confirmation
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