Skip to main content
Logo
English (GB) 中文 (香港)
  1. Help centre · ShopBack Hong Kong
  2. Troubleshooting help

Troubleshooting help

If you're stuck on a problem, here's where you can get help.

Account and login issues

  • Did not receive OTP
  • Account already exists
  • Problems logging in
  • Did not receive reset password email
  • Unable to verify account
  • Emails I receive don’t match my settings
  • See all 7 articles

Shopping-related issues

  • Redirect errors while shopping online
  • ShopBack Button browser extension not working
  • Store no longer available

Payment-related issues

  • Problems making payment

Cashback issues

  • Cashback tracking issues: Missing or incomplete Cashback
  • Problems adding or verifying withdrawal info
  • Withdrawal adjustment and rejection
  • Didn’t receive my referral bonus

Order and delivery issues

  • Didn’t receive my order or received wrong or unsatisfactory product
  • Didn't receive order confirmation
Logo
The ShopBack help centre provides guidance on how to use ShopBack and what to do if you encounter a problem.
© Help centre · ShopBack Hong Kong. Theme by Lotus Themes
Start typing your search…