Didn’t receive my referral bonus

I didn’t receive my referral bonus. What should I do?

You invited your friend to ShopBack to help them earn Cashback. But the bonus we promised you isn’t showing up. Here’s what may have happened.

What you can try

Your bonus may have not arrived yet because either you or your friend did not meet the minimum requirements to qualify. 

Make sure to read through the terms and conditions of the bonus offer including minimum spend requirements and crediting time periods.

If it’s not any of the issues mentioned, reach out Sparky, ShopBack's friendly virtual assistant and we’ll be happy to help.

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