How to Contact AdGem Support (Purple Zone)
Step 1: Confirm if you've completed the task
- Go to "My Games" Find the game Tap "View"
- Check if you're a first-time installer of the game
- Ensure the task was completed within 30 days after installation
- Make sure you didn't use a VPN
- Check if your internet was stable when completing the task
Step 2: Contact Support
If you meet the requirements but didn’t receive cashback, tap the “Support” button at the bottom of the task page.
Step 3: Self-check
- Are you a new user?
- Did you complete all steps? (e.g. Reaching vs. completing Level 18 are different)
- Did you complete the task within 30 days?
If all apply, click “Continue.”
Step 4: Prepare screenshots of task completion
Provide up to 3 screenshots that prove your progress:
- Game proof (stars, level reached)
- Purchase confirmation (emails, receipts)
- Survey completion pages or confirmation screens
Step 5: Fill in your support request details
Please provide the following:
- Email address (required)
- Your in-game username
- Advertising ID (IDFA for iOS / GAID for Android)
* This ID is optional, but we highly recommend providing it to avoid delays.
How to find your advertising ID:
iOS users: Use one of the following apps to find your IDFA:
- My Device IDFA (by AppsFlyer)
- Adjust Insights (by Adjust)
- My TUNE Device (by Tune)
Android users: Follow these steps to find your GAID:
- Open your phone's Settings app
- Go to Google Ads
- Your Ad ID will be displayed at the bottom
Step 6: Fill in task and issue details
- Select the task you are submitting for (e.g. Earn 400 stars)
- Describe the issue in the text box
- Tap “Choose file” to upload up to 3 screenshots
- Tick “I agree to the Terms” and tap “Review”
- Confirm and tap “Submit”
Step 7: Await AdGem’s response
Your submission will be reviewed by AdGem. You should receive a reply within 2–5 business days.
Once submitted, you’ll get a confirmation email from support@adgem.com with the subject: “AdGem Support Request – Ticket Created (#ticket number)”. Tap the purple “Support Request” button to check replies.
Reminder: Please don’t submit multiple times or follow up too soon to avoid delays. If you still haven’t received a response after 5 business days, contact us with your submission date and ticket number for follow-up.